Subscriber Terms and Conditions



By subscribing for the services offered by this website, you agree to and accept without qualification:

  1. These “Subscriber Terms and Conditions”; and
  2. The use of Cookies on this website. See “Information about Cookies” and
  3. Our “General Terms and Conditions of Use” which apply also to non-subscribers who visit our website. If there is any conflict between the Subscriber Terms and Conditions and the General Terms and Conditions of Use, the Subscriber Terms and Conditions shall prevail.



  1. Definitions
  2. Authority and licence for use of Know-how
  3. Authority and licence for use of Hosting Services
  4. Your obligations
  5. Our obligations
  6. Confidentiality
  7. Disclaimer
  8. Liability
  9. Termination
  10. General provisions

Version VVi1.02 April 11, 2014



The following words and expressions have the meanings attributed to them below.

You or Your: The party entering into this agreement with us by paying the Subscription Fee and accepting these terms. Where the context so requires, You or Your includes your Authorised Users.

Us, We, or Our: Roman House Productions Limited.

Authorised Users: In the case of veterinary practitioners (both LLPs and partnerships), all members, partners, consultants and employees are Authorised Users. In the case of other organisations, Authorised Users includes any person in the business unit or units that we have agreed with you is or are to benefit from the subscription.

Confidential Information: information that is proprietary or confidential and is either clearly labelled as such or identified as Confidential Information in clause 6.

Services: includes Hosting Services and provision of Know-How, as the context requires.

Hosting Services: the services we provide to allow you to access and use interactive services on our websites.

Know-how: know-how provided by us to you under this agreement as specified in the Subscription Fee invoice (including, but not limited to, answers to queries).

Software: The software provided by us or by our suppliers which enables you to use the Services, including data schemas, data models, databases and the like.

Subscriber Data: The data input by you (and anyone authorised by you) for use in conjunction with the Know-how. Subscriber Data includes your annotations to the Know-how, which are maintained via the Hosting Services.

Subscription Fee: The subscription fee for the Services to be provided under this agreement, as specified in our invoice relating to this agreement.

Subscription Period: The period in respect of which a Subscription Fee is payable for any Service, as specified in our invoice relating to this agreement.


2.1 We authorise you and your Authorised Users to use the Know-how for which you agree to pay us the Subscription Fee.

2.2 This authority and licence starts when you enter into this agreement and ends

(a) if the Subscription Period expires without your agreeing to renew this agreement on the terms and Subscription Fee then applying; or

(b) if this agreement is terminated under clause 9.

2.3 You may

(a) Search, view, copy and print out material containing Know-how for your own business purposes;

(b) Copy, revise, customise and use Know-how for the purposes of any matter on which you are advising in a professional capacity;

(c) Make available to clients, potential clients and others copies of materials that contain Know-how on a reasonable, non-systematic basis that is not commercially prejudicial to us, subject to crediting third parties where such material is attributed to them.


3.1 We hereby grant you on the terms and conditions of this agreement a non-exclusive, non-transferable licence to access the Software through the Hosting Services and to use the Software solely for your business purposes (and for the avoidance of doubt, nothing in this agreement grants to you any rights whatsoever in or relating to the source code of the Software);

3.2 You shall not store, distribute or transmit any material through the Hosting Services that is unlawful, harmful, threatening, defamatory, obscene, harassing or racially or ethnically offensive; facilitates illegal activity; depicts sexually explicit images; or promotes unlawful violence, discrimination based on race, gender, colour, religious belief, sexual orientation, disability, or any other unlawful activities;

3.3 You shall not:

(a) attempt to duplicate, modify, disclose or distribute any portion of the Software; or

(b) attempt to reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form any of the Software, except as may be allowed by any applicable law which is incapable of exclusion by agreement between the parties; or

(c) use the Software or Hosting Services to provide hosting services to third parties, without our prior written consent; or

(d) transfer, temporarily or permanently, any rights or obligations under this agreement, or

(e) attempt to obtain, or assist others in obtaining, access to the Software, other than as provided under this clause.

3.4 We confirm we have all the rights in relation to the Software that are necessary to grant all the rights we purport to grant under the terms of this agreement.


4.1 You will take reasonable steps to ensure that Authorised Users comply with the terms of use of the Services in this agreement and do not:

(a) copy, print out or otherwise reproduce any Know-how nor any material relating to part of the Services, except as permitted under this agreement or authorised by us in writing;

(b) make any part of the Know-how or of the Services available to anyone, except as permitted under this agreement or authorised by us in writing;

(c) Subject to clause 4.3 below, alter any part of the Know-how or Services;

(d) provide us with any confidential information for the purpose of a query which might (i) identify the transaction or the dispute in question or the parties involved in a particular matter or (ii) breach any legal or professional duty;

(e) in respect of any query raised by you with us, provide any answer by us to a query to any client or permit any client or other third party to be aware of or rely upon our provision of such an answer without the answer first being considered by you using your professional skills, and where adopted by you, being incorporated in to your own advice to your client; or;

(f) purport to assign or otherwise dispose of your rights under this agreement.

4.2 You will take reasonable steps to ensure that nobody other than Authorised Users accesses the Know-how or Services using accounts created with your username and password.

4.3 You acknowledge and agree that we and our licensors own all intellectual property rights in the Software, the Know-how and the Services. Except as expressly stated in this agreement, this agreement does not grant you any rights to, or in, patents, copyrights, database rights, trade secrets, trade names, trade marks (whether registered or unregistered), or any other rights or licences in respect of the Software, Know-how, Services or any related documentation.

4.4 You are solely responsible for the appropriate use and adaption of our Know-how for your own use and in your provision of advice and services to your clients.

4.5 You recognise and accept that in our Know-how (including any answers to queries) we are not providing veterinary advice (such as would be given by a veterinary professional in private practice). You recognise and accept that our employees are not practising veterinary professionals.

4.6 You must inform any individuals using the Services on your behalf that neither we nor our employees are giving veterinary advice either as practising veterinary professionals or otherwise.

4.7 You recognise and accept that we may give answers to the same or similar queries asked by any of our subscribers and that any conflict which might arise between subscribers is waived. You are referred to clause 4.1(d) under which you must not provide us with confidential information.

4.8 Subject to clause 5 (Our obligations), you will defend, indemnify and hold us harmless against claims, actions, proceedings, losses, damages, expenses (including reasonable legal fees and expenses) and all costs arising out of or in connection with your misuse of the Software or Services, provided that:

(a) you are given prompt notice of any such claim;

(b) we provide reasonable co-operation to you in the defence and settlement of such claim, at your expense; and

(c) you are given authority to defend or settle the claim.

4.9 You will maintain adequate and appropriate professional indemnity insurance in relation to any professional services you provide.

4.10 You are responsible for configuring your information technology, computer programmes and platform in order to access the Services. Notwithstanding clause 5.5, you should use your own virus protection software.

4.11 By submitting any individual’s personal information to us or our affiliates, service providers and agents, you agree, and confirm your authority from such other individual, to our collection, use and disclosure of such personal information in accordance with our privacy policy available at [website address].


5.1 We warrant that you will not infringe any third party intellectual property rights by using the Know-how and we will indemnify you against losses, costs or expenses you may incur as a result of any claim that the use by you of the Know-how infringes any third party intellectual property rights, provided you notify us immediately of any such claim being made. Our liability this warranty and indemnity is limited to a maximum of £300,00.

5.2 In relation to any part of the Software owned by us we shall defend you against any claim that your use of the Software infringes any patent, copyright, trade mark, database right or right of confidentiality, and shall indemnify you against judgments awarded against you, provided that:

(a) we are given immediate notice of any such claim;

(b) you provide full co-operation to our reasonable satisfaction in the defence and settlement of such claim, at our expense; and

(c) we are given sole authority to defend or settle the claim at our discretion

– our liability shall be limited to a maximum of £300,00.

5.3 In the defence or settlement of the claim, we may at our discretion obtain for you the right to continue using the Software, replace or modify the Software so that it becomes non-infringing or, if such remedies are not reasonably available, terminate this agreement without liability to you. We shall have no liability if the alleged infringement is based on:

(a) a modification of the Software by anyone other than us; or

(b) your use of the Software in a manner contrary to the instructions given to you by us; or

(c) your use of the Software after notice of the alleged or actual infringement from us or any other person.

5.4 The foregoing states your sole and exclusive rights and remedies, and our entire obligations and liability, for infringement of any patent, copyright, trade mark, database right or right of confidentiality.

5.5 We will take reasonable steps to ensure that Software and data files we supply to you as part of the Service are virus-free.

5.6 We will use reasonable endeavours to ensure that Subscriber Data is maintained securely and is properly backed-up. In the event of any loss or damage to Subscriber Data, your sole and exclusive remedy shall be that we use reasonable endeavours to restore the lost or damaged Subscriber Data from the latest back up of such Subscriber Data. We shall not be responsible for any loss, destruction, alteration or disclosure of Subscriber Data caused by any third party (except those third parties sub-contracted by us to perform services related to Subscriber Data maintenance and back-up).

5.7 We will use reasonable endeavours to ensure that the Services are provided continuously and that access to our website is not interrupted by any event within our control. We will notify you in advance of planned downtime, which, if reasonably practicable, will be scheduled outside normal United Kingdom office hours.

5.8 We undertake no obligation to respond to queries.


6.1 Each party may be given access to Confidential Information from the other party in order to perform its obligations under this agreement. A party’s Confidential Information shall not be deemed to include information that:

(a) is or becomes publicly known other than through any act or omission of the receiving party; or

(b) was in the other party’s lawful possession before the disclosure; or

(c) is lawfully disclosed to the receiving party by a third party without restriction on disclosure; or

(d) is independently developed by the receiving party, which independent development can be shown by written evidence; or

(e) is required to be disclosed by law, by any court of competent jurisdiction or by any regulatory or administrative body.

6.2 Subject to clause 6.7, each party shall hold the other’s Confidential Information in confidence and, unless required by law, not make the other’s Confidential Information available to any third party, or use the other’s Confidential Information for any purpose other than the implementation of this agreement.

6.3 Each party shall use its best endeavours to ensure that the other’s Confidential Information to which it has access is not disclosed or distributed in violation of the terms of this agreement.

6.4 Neither party shall be responsible for any loss, destruction, alteration or disclosure of Confidential Information caused by any third party (except, in our case, those third parties sub-contracted by us to perform services related to Subscriber Data maintenance and back-up).

6.5 You acknowledge that our Confidential Information includes the Software and the Subscription Fee.

6.6 We acknowledge that the Subscriber Data is your Confidential Information.

6.7 We shall not be required to keep confidential any information provided to us by you for the purpose of our answering queries and may publish any answer in the same way as any other Know-how and (for the avoidance of doubt) will not be obliged to comply with any request to restrict its availability.

6.8 This clause shall survive termination of this agreement, however arising.


7.1 We give you no warranty or assurance, except as set out in clause 5 above. We declare and you acknowledge that all implied warranties and conditions are excluded to the maximum extent permitted by law

7.2 Our policy is to conduct our business at all times in a professional manner and to best practice standards. We use reasonable endeavours to maintain Know-how up to date and to develop our Services to meet subscribers’ needs. However, you should note in particular:

(a) The Know-how is not intended to constitute a definitive or complete statement of veterinary science or practice on any subject, nor is any part of it intended to constitute advice for any specific situation.

(b) We do not undertake any obligation to consider whether the information provided to or by us for the purpose of our Know-how (including answering a query) is either sufficient or appropriate for any particular actual circumstances.

(c) The Know-how includes archived information and resources, which may be incorrect or out of date.

(d) Answers to queries may be prepared entirely from our existing Know-how

(e) We are a provider of practical veterinary know-how and resources. We do not accept any responsibility for action taken as a result of information provided by us. If you are a veterinary professional you should form your own view when dealing with specific cases, or consult other specialist professionals. The services are general and educational in nature, may not reflect all recent developments in veterinary science or practice and may not apply to the specific facts and circumstances of individual cases. We are not veterinary practitioners, do not represent or advise clients in any matter and are not bound by the professional responsibilities and duties of a veterinary practitioner. Nothing in the Services or in these Terms (or other terms incorporated into them by reference) or use of such Services, shall be construed or relied on as advertising or soliciting to provide any veterinary services, creating any client relationship or providing any advice or opinion whatsoever on behalf of us or our editorial staff.

(f) We give you no warranty or assurance that the Services and our means of delivering them are compatible with your software or computer configuration.

(g) We may change part or all of any Service at our discretion.


8.1 This clause sets out our entire financial liability (including any liability for the acts or omissions of our employees, agents, contributors, consultants and sub-contractors) to you in respect of:

(a) any breach of this agreement;

(b) any use made by you of the Services or the Software or any part of them; and

(c) any representation, statement or tortious act or omission (whether negligent or otherwise) arising under or in connection with this agreement.

8.2 Except as expressly and specifically provided in this agreement and particularly clause 5.1:

(a) you assume sole responsibility for results obtained from the use of the Software and the Services by you, and for conclusions drawn from such use. We shall have no liability for any damage caused by errors or omissions in any information, instructions or scripts provided by you in connection with the Services, or any actions taken by us at your direction; and

(b) all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this agreement.

8.3 Nothing in this agreement excludes our liability:

(a) for death or personal injury caused by our negligence; or

(b) for fraud or fraudulent misrepresentation.

8.4 Subject to clause 5.1 and clause 8.3 above:

(a) we shall not be liable for any loss of profits, loss of business, depletion of goodwill or similar losses or pure economic loss, or for any special, indirect or consequential loss costs, damages, charges or expenses however arising; and

(b) our total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the Services during the 12 months preceding the date on which the claim arose. You acknowledge that this limitation is reasonable.

8.5 Under this clause, “our liability” includes that of any company in our group and our and their respective agents, employees, contributors and consultants and sub-contractors, “you” includes any other party claiming through you and “loss or damage” includes any losses, damages, costs or expenses whatsoever or howsoever arising in connection with the Service, whether under this agreement or other agreement or in consequence of any misrepresentation, misstatement or tortious act or omission, including negligence.

8.6 We shall have no liability to you under this agreement if we are prevented from or delayed in performing our obligations under the agreement or from carrying on business by acts, events, omissions or accidents beyond our reasonable control, including without limitation default of sub-contractors, strikes, lock-outs or other industrial disputes, failure of a utility service or transport or communications network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood or storm.


9.1 This agreement will terminate if you or we are in material breach of any of its terms and if the breach is not remedied within the period of twenty working days after written notice of it has been given to the party in breach. If we are in material breach as a result of circumstances within our control, you will be entitled to pro-rata return of the Subscription Fee.

9.2 On termination of this agreement for any reason:

(a) all licences granted under this agreement shall immediately terminate;

(b) subject to the exceptions in this sub-clause, you will take reasonable steps to delete the Software and the Know-how from your electronic media, including your intranet and electronic storage devices so that you no longer have an electronically functional copy of the Software or any part of the Know-how.;

(c) we may destroy or otherwise dispose of any of the Subscriber Data in our possession unless we receive, no later than ten days after the effective date of the termination or expiry of this agreement, a written request for the delivery to you of a print-out of the then most recent back-up of the Subscriber Data. We shall use reasonable commercial efforts to deliver the print-out to you within 30 days of receipt of such a written request, provided that you have, at that time, paid all fees and charges outstanding at and resulting from termination (whether or not due at the date of termination). You shall pay all reasonable expenses incurred by us in delivering such print-out; and

(d) termination shall not affect or prejudice the accrued rights of the parties as at termination, or the continuation after termination of any provision expressly stated to survive or implicitly surviving termination.


10.1 The rights provided under this agreement are granted to you only, and shall not without our prior written consent be considered granted to any subsidiary or holding company. You may not, without our prior written consent, assign, transfer, charge, sub-contract or deal in any other manner with all or any of your rights or obligations under this agreement.

10.2 This agreement is not intended to benefit anyone other than the parties to it and, in particular, no term of this agreement shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by a third party.

10.3 Unless specifically provided otherwise, rights arising under this agreement are cumulative and do not exclude rights provided by law.

10.4 If any provision (or part of a provision) of this agreement is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force.

10.5 If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.

10.6 This agreement, the Subscription Fee invoice and any agreed written record identifying Authorised Users constitute the entire agreement and understanding of the parties and supersede any previous agreement between the parties relating to the subject matter of this agreement. Each of the parties acknowledges and agrees that in entering into this agreement it does not rely on, and shall have no remedy in respect of, any statement, representation, warranty or understanding (whether negligently made or not) of any person (whether party to this agreement or not) other than as expressly set out in this agreement. The only remedy available to it for breach of the agreement shall be for breach of contract under the terms of this agreement.

10.7 English law governs this agreement and the parties submit to the non-exclusive jurisdiction of the English courts